RAVEN Custom Cues Discount Pool & Billiards Store offers a money-back guarantee on all unused products within 15 days of receipt. Any warped cues must be returned within this period. All defective products may be returned for replacement or for full credit of the purchase price. Any item that has been used by a customer is not eligible for return. RAVEN Custom Cues Discount Pool & Billiards Store reserves the right to determine the validity of a warranty claim.
After 15 days, all products are subject to the manufacturer’s warranty, which may vary from manufacturer to manufacturer.
Return Policy
All returns must be authorized by RAVEN Custom Cues Discount Pool & Billiards Store. To obtain a return authorization number (RA#), send an email. We will send a return email with the RA# and instruction for returning the item. The RA# issued by the customer service representative must be clearly marked on the returned carton or packing slip. Returns will not be accepted without a return authorization number.
Any returned item with insufficient packaging will not be accepted or covered under this guarantee.
Freight Damages
All merchandise is carefully inspected and packaged prior to leaving our shipping department. Any item or carton damaged during the shipping process must be reported to us immediately (within 10 days of receipt). Once we are notified of the damage, we will replace the necessary goods, and work with you to resolve the problem with the freight carrier.